We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. However, on some occasions, and dependent on the nature of your complaint, you may be requested to put your concerns in writing. This is to ensure if the Practice needs to seek further advice from specialist agencies, there is no misunderstanding in what has been reported and helps both you and the Practice to address the matter in an accurate and timely manner. Further written information is available regarding the complaints procedure from reception.